Overview
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
We are looking for a Cloud Solution Architect (CSA) who is passionate about driving our customers’ business applications transformation on the Microsoft platform. This is a player/coach role accountable for a portfolio of implementation success engagements, including building and nurturing customer executive relationships, maintaining world-class delivery execution rigor, and cultivating expertise, primarily in Japan and across other areas in Asia.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.+
Responsibilities
Delivery Portfolio Management
• Manage stakeholder communications with C-level executives on project health, architectural and program management best practices, and change management throughout entire project lifecycle, tailoring communications to the audience, anticipating stakeholder requirements and adapting the plan accordingly.
• Leverage deep implementation expertise to advise customers on risks and opportunities for Dynamics 365 implementation success; proactively mentor and coach project quality advisors to identify risks and opportunities for customers
• Drive initiation for projects of high complexity (e.g., high profile, technically complex, high strategic impact) by driving commitment of delivery resources and aligning resources across workstreams
• Balance needs across projects in challenging situations (e.g., scarce technical resources) and collaborate with other groups (e.g., Partners, Global Delivery Center) on integrated planning and organization of onshore/offshore projects.
• Orchestrate and oversee a broad range of project metrics. Proactively ensure adherence to key performance indicators (KPIs) and provide strategic direction to drive success and adapts to high-impact changes throughout project lifecycle.
• Establish formal rhythms to ensure tracking and maintenance of customer deliverables and collect and report status with all important stakeholders.
Model World-class Delivery Execution Rigor, and Elevate the Skills on the Team
• Lead execution rigor with a high bar for quality and outcomes across a range of delivery capabilities (driving to business outcomes, technical architecture and governance standards, organizational change management).
• Proactively coach and provide shadowing opportunities to build delivery leadership expertise throughout the CSA team
• Identify and contribute to opportunities to improve methodology, tooling, processes and readiness to deliver world-class implementation success engagements
• Identify business requirements for delivery portfolio management dashboards and reporting and drive implementation of those requirements to completion
Build durable, trust-based relationships:
• Trusted advisor with the client C-suite through an in-depth understanding of the client and their expected business outcomes. Actively listen and respectfully challenge to drive the best outcomes.
• Develop opportunities to drive Customer Success business results by providing expertise/guidance to technical and business decision makers to ensure they understand Microsoft''s Business Applications value proposition and are enabled to generate value from their investment in the Microsoft technology via solution optimization, performance efficiency and organizational/operational excellence.
• Partner with Microsoft executive team to expand key relationships.
Business Growth
• Identify opportunities to accelerate and drive consumption and delivery. Proactively identify incremental business on top of existing projects and programs, conduct customer discussions related to next stage proposal and other opportunities.
Qualifications
Required/Minimum Qualifications (RQs/MQs):
• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• 4+ years experience working as a lead project manager and/or complex program manager
Additional or Preferred Qualifications (PQs)
• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, consulting, and/or Microsoft Business Applications technologies
o OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, consulting, and/or Microsoft Business Applications technologies
o OR equivalent experience.
• Experience using the Success by Design methodology with customers
• Functional or technical certification in one or more Microsoft Dynamics 365 apps (expert level).
