With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
A Concierge with Conrad Hotels and Resorts maintains frequent contact with Guests by welcoming them on arrival, assisting with departures, overseeing delivery and safe keeping of luggage, and providing other services for all Guests as required.
What will I be doing?
As a Concierge, you serve as a key connection point between Guests and the hotel as well as other hotel departments. A Concierge with the hotel property influences the Guest's first impression, and therefore, must ensure the organization and implementation of all processes in the area of the hotel lobby, the Concierge Desk, and the front door. Specifically, the Concierge will perform the following tasks at the highest level of service:
- Serve as a key point of contact for guests, dealing efficiently with enquiries
- Ensure the proper reception of VIP guests and other guests on arrival and departure at the entrance of the hotel
- Provide information, advice, and reservation services on a wide variety of guest inquiries, including city tours, theatre tickets, restaurants, doctors, and flight reservations
- Process and deliver messages for the Guests and the hotel
- Coordinate with Bell Service team on the efficient handling of guest luggage and transportation requests
- Supervise and ensure that proper and accurate entries are made on all record books
- Maintain current knowledge of all hotel services as well as daily VIP Guest, VIP Guest requests, and special events
- Ensure orderliness and safety and security guidelines around the lobby and front door areas
- Provide support to Management, as required, in cases of emergency
- Project a professional manner with an emphasis on hospitality and Guest service
- Manage undesirable activities and behaviours together with the Manager on Duty and Security personnel
- Connect and communicate with local businesses and tourist organizations to keep up to date with information in Singapore
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
What are we looking for?
A Concierge serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:
- Previous concierge experience in the luxury hotel sector, preferred
- Calm, efficient, and organized demeanour
- Excellent personal presentation
- Strong communication skills
- A passion for delivering exceptional levels of Guest service
- Proficiency with computers and computer programs, including Microsoft programs
