Scheduling of Auditors, handle client's change and auditors schedule updating
Specific responsibilities:
General
- Attend to client's enquiries
- Retrieve phone mail message
Scheduling
- Identify jobs due for surveillance
- Confirm no outstanding invoice before scheduling
- Raise suspension form (If delay); obtain approval for suspensions raised and update CertNet
- Liaison with TE/Subcon & handle related letters & approvals, including arranging for payment
- Schedule Auditor jobs- initial, surveillance, renewal and training
- Coordinate with clients for submission of QM/QP (if off-site)
- Arrange pass for jobs in Jurong Island
- Send confirmation to client- initial, renewal, surveillance
- Arrange ferry tickets to Batam/Bintan and Malaysia (If required)
- Liaise with Affiliates for affiliates job
Auditor Schedule Update
- Update allocated auditor on CertNet
- Update CertNet on Auditor Schedule (weekly)
- Update CertNet (Change in contact/address,etc
Monthly Reporting
- Comment on Overdue Schedule, Concession, Suspension report
- Update H-drive surveillance figure
- Auditor Utilization report
Requirements:
- Min Diploma in Management or related fields
- Min 2 years of administration duties
- Proficient in MS Office, especially Excel
- Able to work independently
- Able to have good customer service skills
- Hardworking, detail and meticulous
- Good communication, negotiation and interpersonal skills
- Administration skills
- Ability to produce timely and accurate monthly report
