Customer Service Executive, SEAO & Export Markets (1-Year Contract)
The primary role of Customer Service Executive includes processing the orders placed by internal and external customers from SEAO & Export Markets. This role is responsible to ensure excellent service standards and maintain high customer satisfaction along with coordination activities.
You will be responsible for external and internal customer enquiries and on-time delivery process from identifying customer needs, processing orders, ensure sufficient supply, handling complaints to shipment and delivery of orders to customers. This role reports directly to Customer Service Lead / Manager for SEA & Export Markets, based in Singapore.
The Position:
- Responsible to ensure effective and accurate processing / releasing all sales orders to enter timely in systems and orders to meet delivery as per First Confirmation Date given by customers
- Perform order validations with high level of accuracy and consistent with the terms and conditions on customer’s purchase orders.
- Act as an intermediary between customer and multiple departments including sales, procurement, planning, quality control, regulatory, production and warehouse/logistics department on handling complaints, customer master information record (CMIR), credit block issues, shipping discrepancies, reverse logistics/returns.
- Prioritization and tracking of customer’s orders in system, review and escalation risk and opportunities to the supply planning team during the Monthly S&OP and ASF meetings
- Ensure on-time delivery, customer complaint and high service level fulfilment
The Ideal Candidate:
- Diploma/Degree in any discipline with at least 4 years’ experience in order fulfilment
- Responsible, responsive & committed
- Attention to details & organized
- Good interpersonal skills, customer oriented and a team player
- Fast learner, able to work independently with minimum supervision
- SAP experience in Sales & Distribution (SD) module or Order-to-Cash (O2C)
- Proficient with Microsoft Office.
- Able to commit for 1 year
