- Delivery and maintain client services.
- Scheduling for collection and delivery of Instruments, also for the pickup and drop of calibration officers at onsite
Specific responsibilities:
- Equipment registration, apply the Job Tag on each instrument with accessories.
- Mobilizing the Equipment’s from SMD Stores to corresponding labs upon registration and collecting it back upon completion of calibrations.
- Ensuring the condition of the instruments received and informing the customers through email if any item not received in good condition.
- Scheduling for Instruments delivery and collection with necessary documents i.e. DO, certificates, PO copy if required.
- Scheduling for driver to pick up and drop-off the calibration officers as per on site plan.
- Prepare Delivery Orders
- Packing Master Instruments under supervision of Calibration Executive.
Whenever required need to drive company van to Collect/deliver the instruments with necessary documents. - Do Booking in DHL for the subcontract calibrations from overseas labs.
- Scan the customer signed DO’s and save it in share drive
- Always act in a friendly and reliable manner, constantly strive to deliver outstanding services
- Act upon client feedback and ensure availability to customers.
Implement and maintain 5S activities. - Build and foster collaboration with internal teams involved in service delivery
- Identify, act upon and follow up client reported issues and inform the sales, operations teams as appropriate
- Exceed regular service level and provide extra-mile support
- At all times, adopt a safe behavior by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures
- At all times, comply with SGS Code of Integrity and Professional Conduct
- Operate to the highest standards of ethics, in accordance with the SGS Statement of Integrity
- Monitor deliveries and ensure customer satisfaction.
- Responsible for maintaining accurate logs of all transportation and goods.
- Perform any other responsibilities as assigned by the Management.
Requirements:
- Min ITE in Supply chain management or equivalent
2 to 3 years of relevant work experience. - Valid commercial driver's license (Class 3)
- Good driving record with no accidents or incidents
- Well-versed in office skill tools.
- Good physical condition and able to lift heavy packages
- Knowledge of safety regulations and traffic laws
- Must be a team player with a customer service-oriented mindset.
- Able to work independently with minimum supervision.
- Able to interact well with peers, management and clients.
- Ensure information are correct between system and equipment.
- Good communication and interpersonal skills
- Acts quickly and responsively
- Works well under pressure in a fast-paced environment.
- Applies judgment and acts according to the SGS Standards of Ethics & Integrity.
