· Be a first point of contact for customers and engineers, answering telephone calls and emails
· Take information from Engineer's reports to create invoices to send to customers
· Stock optimizing with help of Service Manager
· Track parts ordered to ensure these are delivered in a timely manner
· Follow-up with customers to ensure estimates have been received and to take further instructions
· Invoice for service and repair work within an agreed timeframe of job completion
· Liaise with customers to ensure they are kept up-to-date with the progress of their service job
· Identify new service and maintenance opportunities and promote these to potential customers
· Order parts required from suppliers to ensure adequate van stock and to complete scheduled jobs
· Resolve problems pertaining to customer orders.
· Coordinate with sales and other appropriate departments in processing orders.
· Ensure timely delivery of orders.
· Interact with Accounts Receivables team regarding payments.
· Maintain and update customers’ database
· Support the Technical Advisor and step in in case of his absence.
