Salary: $3000 - $4000
Location: Novena / Orchard
Working Hours: 5.5days | 9am-6pm Weekdays / 9am-1pm Sat
Job Descriptions:
Customer service relation duties:
- Attend to customer (s) phone enquiries according to corporate salutation & SOP.
- Schedule & confirm appointments on Plato (Clinic Software).
- Direct customer to location (S) via phone/SMS/App.
- Provide precise information to clinics on costs, safety &number of region(s) for scan.
- Advise for contrast options and cost on arrival.
- Remind customers of scheduled appointments and the need to be punctual.
- Communicate concern on company’s no-show policy.
- Triage the customer for safety on arrival, exclude potential hazards before the scan.
- Perform screening & check-in for scans professionally.
- Carry out Medical, Financial & operational logistics professionally.
- Provide accurate and sound advice to customers.
- Prepare customer for MRI examination.
- Provide proper head covers, gown & footwear.
- Present IPAD viewing for scans to be rendered.
- Communicate safety, consent & receive evaluation/feedback from customers.
- Prepare & chaperon customers for scans.
- Accompany individuals when required during scans.
- Prepare and coordinate IV plug setting for patients requiring contrast, intervention, ultrasound or arthrograms. See SOP for IV contrast.
Administration duties
- All phone bookings to be keyed into Plato according to location accurately.
- To notify clinic / seek confirmation if the booking / request form that did not come through fax within the same day.
- Upon receipt of booking / MRI request form received- to consult the radiographer / radiologist for number of regions to be performed.
- To determine amount of time to block, and to decide if marker, contrast injection or additional sequence / scan is required.
- Radiographer to sign off all screening / consent form and staff to scan duly completed documents into Plato.
- Billing is based on booking form or verified through phone confirmation.
- Add-on scans will require prior approval from clinic / clinicians verified through approved communication portal.
- Ask pt to take a visual of their form for insurance claim & make a copy for Medisave due diligence.
- On arrival, perform due diligence of Medisave checking on balance / entitled amount before the scan.
- Perform financial counselling clearly and to be acknowledged before the scan.
- Upon completion of scan to check that contrast serial number if given, is pasted on form, amount administered documented and the Dr / nurse administrating the contrast is documented.
- Procure LOG / GOP from international insurance companies e.g.: CIGNA, BUPA
- Perform cash, credit card, contactless & banking transactions.
- Perform checks & end day settlement for invoices, reconcile Plato pay transactions against Stripe payments received.
- Perform Filing of booking forms and Medisave documents for the month
- Follow up with unpaid invoices.
Accounts (MEDISAVE)
- Perform full set Medisave diligence according to target timeline.
- File them correctly for audit
- Prepare the clinic for MOH inspection. Once every 2 years
- Prepare the clinic / equipment for maintenance schedule
House keeping duties
- Keep the facility clean-food / drinks and in organized & hygienic conditions.
- Clear all used cups after each use / prepare for the next patient.
- Clear gowning area after each use.
- Soiled laundry to be packed for weekly cleaning-collection.
- Cleaned laundry to be organized neatly on gowning area.
Support duties
- Support Sales & marketing activities.
- Compile statistics.
- Be familiar with areas represented by respective sales personnel.
- Coordinate appointments accurately.
- Joint call on sales activities.
- Follow up on recommended initiates from customers / clinician(s) feedback on expected service standard that is current with market practice.
Chin See Min Reg No. : R22107450
The Supreme HR Advisory Pte Ltd EA No. : 14C7279
