Salary: S$4,000
Work duration: till 31 December 2024 (Extendable based on performance and project requirements)
Working hours: Monday – Sunday, Up to 44 hours per work week, 5 days per week
Work location: Clarke Quay/Novena (Plus islandwide field work)
Responsibilities:
· Manage overall project database including develop and implement of statistical reports
· Interpret data, analyze results using statistical techniques and provide ongoing reports
· Acquire data from primary or secondary data sources and maintain data systems
· Work with management to prioritize business and information needs
· Locate and define new process improvement opportunities
· Provide quality assurance of imported data
· Report the results back to the project managers and stakeholders
· Lead a team of Customer Service Officers to achieve KPI
· Conduct survey interviews via outbound calls and field visits to collect timely and reliable data for national statistical information
· Handle incoming hotline and mailbox enquiries to resolve respondents’ issues
· Compile, record, input survey returns and data accurately into the system
· Conduct data verification of completed survey cases to ensure accuracy and reliability of data
· Set KPI for the officers in accordance to the project timeline to ensure project’s success
· Provide assistance, guidance, and coaching support to officers to meet KPI
· Assess work performance of officers and identify areas that need improvement
· Ensure that the given KPI for the team are being met based on the project timeline
· Monitor and provide project status report to manager
Job Requirements:
· Minimum 2 years of relevant experience with proven record in supervisory role
· Technical expertise regarding data models, database design development, data mining and segmentation techniques
· Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, Power BI, Tableau etc)
· Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
· Outstanding organizational and leadership skills
· Able to work in high pressure, stressful situations
· Excellent customer service skills
Thank you for your interest in the advertised position. We kindly request that all applications be submitted via our PERSOLKELLY GO App.
To access our PERSOLKELLY GO Jobs App, please click on the following link:
https://go.persolkelly.com/job/apply/5406
EA License No: 01C4394
EA Personnel ID: R1655869
EA Personnel Name: Chua Le Teng, Sherry
**We regret that only shortlisted candidates will be notified**
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