Job Title: Technical Support Engineer ( 工作描述)
Location: Kuala Lumpur
工作地点：吉隆坡
Working hours: 7*24 Shift work basis , Hybrid Work Arrangement.
工作时间：7*24 轮班制，混合工作制
Salary: Negotiable
About the client:
They are a reputable NASDAQ listed cloud computing company headquartered in Beijing and is currently expanding across Southeast Asia. Their regional office is in Singapore for more than 4 years running and business growth is good.
Job Description工作描述 :
We are currently expanding our Tier 1 support team and we are seeking for those with
Technical Support background or fresh graduates majoring in computer science to join our growing team in providing the best technical service for our clients.
我们目前正在扩大我们的一级支持团队，我们正在寻找具有技术支持背景或计算机
科学专业应届毕业生加入我们不断壮大的团队，为我们的客户提供最好的技术服务。
Job Description 职责 :
· Troubleshoot network and system services related issue by following the standard operating procedures.
· Create documentation and record steps taken towards the resolution of an incident and add this to the knowledge database for future referral.
· Escalate any incidents that cannot be resolved within specified times frames to the Tier 1 or relevant team.
· 按照标准操作程序解决网络和系统服务相关问题
· 创建文档并记录为解决事件所采取的步骤，并将其添加到知识数据库中以供将来参考。
· 将无法在指定时间范围内解决的任何事件上报给Tier 2 或相关团队。
Requirements 要求
· Knowledge & experience in Domain Name System, Linux, Web Servers (Apache & Nginx), etc
· Skills in networking / Internet protocols.
· Fresh graduates are welcome to apply.
· Willing to work in a 24x7 working environment.
· Proficiency in Mandarin and English.
· Malaysian citizen.
· 域名系统、Linux、Web 服务器（Apache 和 Nginx）
· 等方面的知识和经验
· 网络/互联网协议方面的技能
· 欢迎应届毕业生申请。
Please kindly email your resume in MS Word copy to [email protected] with the header “Technical Support Engineer”.
Thank you.
