1. CHECK-IN
Welcome guests upon their arrival with greetings and assigned rooms
Confirm with guest on their length of stay, special requests, room rate, room type, number of rooms and mode of payment and/or deposit upon arrival.
Register guests collecting necessary information (ie: Contact details, Date of Birth, Passport or Identification card details)
Explain hotel facilities and amenities to guest
Upsell additional facilities and services, when appropriate.
Arrange for the Bellhop’s services to assists with guest’s luggage and room guest when necessary.
2. CHECK-OUT
Confirms with the guests on the name, room number and mode of payment upon checking out and assists with settlement.
Checks with the guests on any consumption from the mini bar and confirms with the Housekeeping staff.
Arrange for the Bellhop’s services to assists with guest’s luggage when necessary.
Arrange for taxis upon the request by the guests.
Attends to billing enquiries if required.
3. CASH FLOAT
Ensures that the amount of cash float is checked and tallied daily after shift handover.
4. NIGHT DUTIES
Ensure room rate reflected tallies with correspondence
Prepares and print necessary reports (Arrival / HSKP Status / Rate / Breakfast)
Ensure settlement of all 3rd Party TA accounts on a daily basis.
Ensure settlement of Long Term Guest bills on a monthly basis.
Ensure necessary discount or adjustment for Long Term Guests are applied
Bring forward all No-Show bookings in accordance to hotel guidelines.
No Show reservations are to be highlighted to Room Reservations Team.
Ensure to send message reminder to guest with High Balance/Credit Limit.
5. CLOSING SHIFT
Reconciles Cashier totals with the Opera Cashier Shift Closing for Cash Payment, Credit Card and E-Payment.
Ensure necessary supporting documents and vouchers are submitted.
Ensure that cashier closure tallies before submission to Finance AR Team.
6. OTHERS
Performs allocation of rooms based on guest reservation preferences on daily basis.
Ensure weekly stock order when stock par reach minimum.
Ensure daily task completed and/or otherwise handover to the next shift.
Respond to telephone and in-person inquiries in a timely and professional manner.
Performs any other duties as may be assigned from time to time by Management.
