Customer Service Specialist (6 months fixed term)
We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.
Do you want your work to matter? Then join our team!
At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!
Our Singapore Service team is always on the lookout for talents and help you reach your best potential! Check out what our people shares about Service opportunities!
https://youtu.be/GATcN16lJWM
Objectives
The Customer Service Specialist is responsible for handling all customers’ requests and support service team in responding to maintenance services, repair work to meet and exceed customers’ expectation.
Roles & Responsibilities:
- Provides shared support to Sales and Operations team.
- Handle customer calls and emails enquiry.
- Perform administrative duties such as quotations, invoices, scheduling appointment and reports.
- Coordinate with Warehouse to prepare materials and equipments to meet delivery KPI (key performance indicators) .
Key Competencies
- Good communication and coordination skills to enable interaction with internal and external customers effectively.
- Good knowledge and application of Microsoft Office.
- Strong coordination skills
- Strong attention to details
Qualification:
- NITEC/Diploma/Degree in Business Administration/Engineering or equivalent discipline.
- Candidates without prior working experience are welcome as on-the-job training will be provided.
- This is a 6 months contract role (subject to conversion depend on headcount)
Benefits:
- Learning culture where every employee is engaged in learning and development growth.
- Team programs and activities that celebrate individual and team’s success.
- Learning culture where every employee is engaged in learning and development growth.
- Company transport is provided (pick-up points: Boon Lay & Serangoon).
Access your career at dormakaba today!
Diversity, Equity & Inclusion is part of our overall business and sustainability strategy. We consider all applicants equally throughout the whole recruitment process without regard to culture, age, ethnicity, gender identity, disability, marital status, language, national origin, physical/ mental ability, religion, sexual orientation, socio-economic status, underrepresented communities, etc. We do not use unfair selection methods for any of our positions, all employees are appointed based on performance and suitability for the role.
