Introduction to the role:
Within Global Response Operations, Regional team’s goal is to reduce bad experiences for people—including businesses and advertisers. We analyze global, local, and language-based trends and nuances and collaborate with other teams to make changes that help people form stronger, more meaningful connections using our platforms.
Market Specialists work collaboratively to create a safe environment for both users and businesses from their respective country. They do this by using their deep and current understanding of social, political and historic events impacting the community they support. You will work with the Pacific Islands markets team to review content reported for potential abuse, resolve user account issues, improve the overall support experience for that market, as well as solve thematic global issues. You will be part of a data-driven analysis culture and will also help scale our operations by optimizing and automating processes, solving problems and, most importantly, helping to prevent them.
This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other potential objectionable material. I.e. child exploitation, graphic violence, animal abuse, self-injury and other content which may be considered offensive or disturbing.
On a typical day, a Market Specialist would:
· perform expert review on content and ads (including graphic content) against a set of guidelines called the Community Standards.
· In the unlikely event that the continuity of our business or elements of our business are at risk, a Market Specialist will be requested to support with the moderation of additional content (incl. content that may be graphic and objectionable)
· analyse data that comes out of such content or ad reviews and transform information into valuable operational insights for the community they support.
· identify opportunities to improve the efficiency or effectiveness of the support provided to users/businesses based on their analyses.
· identify local insights and engage with a host of teams to create a safer environment for users from the community they support.
· provide regular enforcement feedback to our vendors who moderate content on an everyday basis.
· collaborate cross market and cross org to understand impact of potential changes (e.g. product or policy changes) on wider community.
· understand, identify, and mitigate risks toward users & businesses on-platform.
· develop and share subject matter expertise across a range of abusive user behaviors and account integrity challenges at a global level.
Minimum Qualifications:
· Bachelors degree and/or masters or equivalent experience
· 1+ years of professional experience within the operations, policy, consulting, project management or analytics environment
· Strategic thinker with strong analytical and creative problem-solving skills
· Ability to work with graphic and objectionable content.
· Fluency in Tok Pisin will be required to translate and appreciate language nuances on our platform
We regret to inform that only shortlisted candidates will be notified / contacted.
For more information you can email Kenneth Kwok in our Singapore office on [email protected] quoting Job Reference Kenneth Kwok 541102.
Job Reference: Kenneth Kwok 541102
EA Registration No: Kwok Yi Zhi Kenneth, R22109533
Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544
