Job Responsibilities:
Support internal IT needs:
- Primary point of contact for end-user computing – user on/off boarding, troubleshooting, and training
- Microsoft 365 tenant administration (Office, Teams, Exchange, Azure AD, etc)
- Monitoring of users/endpoints operational security and compliance via Microsoft Intune
- First level support for office network (Corp & Guest wi-fi networks, router admin)
- Procurement/management of IT assets such as laptops and mobile devices
- Liaise with and manage 3rd party software/ hardware/ service vendors
- Support and troubleshoot audio visual equipment such as projectors, AV systems.
- Support with regular IT subscriptions invoice reviewing and payment process
- Ad hoc support on internal IT projects
Support internal Operations needs
- Premises and physical security – CCTV and access card system monitoring and administration
- Business Continuity measures planning and execution
- Ad hoc support on internal Operational/ Admin initiatives
Job Requirements:
- Bachelor’s degree in Information Technology, Computer Science or equivalent with at least 3-6 years’ work experience in an IT related field, out of which:
- At least two years practical experience with support/ administering organisations on Microsoft 365 /Office 365 platform
- At least two years of experience in an end user facing support role, VIP support experience would be a bonus
- Demonstrate track record of positive career growth (e.g. promotion, team leading role, good performance ratings)
- Good working familiarity with using/ supporting Microsoft business applications such as Outlook, Excel, Word, PowerPoint, etc.
- Prior experience with Microsoft 365 tenant administration strongly desired (i.e. Intune endpoint portal, exchange admin portal, security & compliance centre)
- Having some prior experience with IT vendor management (i.e. vendor sourcing, quotation sourcing, purchasing) would be a bonus
- Having some experience outside of the IT field related with office operational needs (i.e. premises/facilities, general admin) would be a bonus
Interested applicants, please submit your updated resume in MS WORD format via Apply Now for immediate processing. Do include your availability, last drawn & expected salary.
**We regret that only shortlisted candidates will be notified. Thank you.
Ashlynn | R21100397
