Data Center (Facilities) Team Lead

Job Responsibilities:

• Conduct regular patrols and inspections of the power supply and HVAC systems within the data center.
• Perform scheduled preventative maintenance tasks to ensure the optimal functioning of the data center infrastructure.
• Perform remote hands services include tasks such as securing cabling, checking port numbers, observing, or reporting indicators on equipment, rudimentary observation of the environment, and server reboots.
• Respond and deal with emergency events in daily operation.
• Manage and oversee the Building Management System (BMS), promptly addressing and responding to any generated alerts.
• Ability to respond to issues and provide timely update, and escalation.
• Handle routine alarms and faults of power supply and distribution devices and HVAC systems.
• Maintain & update the relevant operation records, maintenance records, accident handling records and shift handover records.
• Maintain the environment cleanliness and temperature and humidity.
• Manage the safety appliances and instrumentation tools.
• Provide escort to visitors/ technicians to the Data Center room and witness the works that been carried out in the Data Center room.
• Have experience with supporting Data Centre related change and incident tickets.
• Adept with coordinating with multiparty stakeholders.
• Ensure all the compliance of all regulatory laws and company guidelines are met.

Team Lead Additional Responsibilities:

• All duties mentioned above.
• Training:

1. Identify training needs and coordinate development opportunities for the team.
2. Provide Training and guidance on procedures and adherence to the client policy.
3. Assist in documenting new and undocumented procedures.

• Team Management:

1. People management and development.
2. Manages administrative (attendance and Leave) and performance of the team members.
3. Manage Team roster and update the schedule to the client system.
4. Motivate and inspire team members to achieve goals.
5. Guide team members in their daily tasks and responsibilities.
6. Foster positive communication and collaboration within the team.
7. Monitor and evaluate team performance.
8. Delegate tasks and ensure their timely completion.
9. Address and resolve conflicts within the team.
10. Conduct regular team meetings to communicate goals and expectations.
11. Implement and enforce company policies and procedures.
12. Ensure the proper use of resources and tools to optimize team productivity.
13. Develop and implement strategies to enhance team efficiency and effectiveness.
14. Address and mitigate potential risks that may impact team performance or project outcomes.

• Service Delivery:

1. Generate reports and fulfill audit requirement as well as Interface with the Client service manager regarding the same.
2. Monitor and keep track on the Daily Operations related tasks (including priorities & assign task to the team).

Requirements:

• Min of 2 years working experience in Data Center operations/ Data Center facilities maintenance. Candidate with more experiences will be considered for a senior position.
• Diploma or Degree in Computer science, IT systems, Electrical Engineering or any related field.
• Good understanding and hands-on experience on daily Data Center operations.
• Good level of understanding of Data Centre ecosystem e.g. power, cooling, temperature, humidity, fire prevention etc.
• Good level of experience in Capacity review e.g. rack assignment for equipment onboarding.
• Good level of experience in Physical Security operations (e.g Keys and access cards management, and Physical Access).
• Good level of experience in Rack and Stack.
• Good understanding and knowledge in data cabling, i.e. structured cabling, and patching is added advantage.
• Have experience with inventory management. i.e. Nlyte is added advantage.
• Proficient in Microsoft Office (Excel, Word and PowerPoint).
• Proficiency in English for communication with business partners.
• Proficiency in local languages is added advantage.
• Able to work rotating shifts, including weekends and public holidays.

Team Lead Additional Requirements:.

• Proven work experience as a team leader or supervisor.
• Ability to make sound decisions following approved procedures in a fast-paced environment.
• Ability to work Independently with Little supervision.
• Ability to manage tasks occurring simultaneously.
• Demonstrate Ownership taking, willing to learn and share knowledge.
• Good communication skills.

Schedule:

• Rotational shift
• Weekend jobs