Job Purpose : Overseeing the vehicle recovery operations to ensure departmental KPIs are being met.The Operations Manager shall also represent the Company to handle public feedback and to liaise with various governmental authorities for all expressway vehicle recovery operations and activities including crisis, emergency exercises and other major national incidents or events.
Core Duties
- Develop and document standard and emergency operating procedures for Towing and Vehicle Recovery operations. Identify gaps and relevant correction actions to improve departmental KPI
- Oversees Fleet and Manpower status to ensure optimized utilization rate during daily operations
- Resolve problems concerning towing, vehicle recovery, or members of public issues unsolved by supervisory personnel
- Analyze the operational impact of proposed changes, such as routing and vehicle standby locations
- Interview, select and train supervisory and operational personnel. Conduct disciplinary investigations and hearings when required
- Prepare, vet and submit required reports to relevant stakeholders within the stipulated deadline
- Represent the Company as key personnel in dealings with key partners and governmental agencies
Job Specification
- Degree in transportation management or related disciplines
- Possess at least a Class 3 driving licence
- Preferably with working experience in emergency response agencies
- Must be able to communicate verbally concisely and effectively
- Able to write reports in English
- Shall be courteous and tactful when dealing with the public or customers
- Shall remain calm and in control when facing disaster-grade environments
- Prior knowledge and experience in executing and directing large-scale vehicle recovery operations such as chain collisions, vehicle recovery and craning and multiple heavy vehicle overturning is an advantage
- Familiar with rules under the LTA Act and RTA is an advantage
