Responsibility
- Manage Customer Care counter which include walk-in and answering of phone calls
- Answer enquiries and prepare quotation for Direct distribution channel
- Follow up on customers’ enquiry received via automated service channel
- Administer intermediaries training registration, attendance tracking and certification
- Support annual Agents Renewal Exercise
- Handle online payment transactions
- Ad hoc duties as assigned
Requirement
- GCE ‘O’ Levels and above
- Possesses Certificate in General Insurance
- At least 1 year related work experience in customer experience management
- Good communication and interpersonal skills
- Customer service oriented
- Proficient in MS Word and Excel
- A good team player
