- Execute operational tasks for network security solutions, including network firewalls, intrusion prevention systems (IPS), proxies and web application firewalls (WAF).
- Monitor the performance and maintain network security solutions.
- Utilise various tools and solutions to troubleshoot and diagnose network problems.
- Identify and provide insight on WAF violations.
- Post office-hours activation for support and troubleshooting.
- Perform data tabulation and report extraction.
- Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
- Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
- Monitor performance and ensure system availability and reliability
- Monitor system resource utilization, trending, and capacity planning
- Provide Level-2/3 support and troubleshooting to resolve issues
- Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
- Select and implement security tools, policies, and procedures in conjunction with the company’s security team
- Liaise with vendors and other IT personnel for problem resolution
- Handle request and perform necessary network configuration.
- Coordinate the troubleshooting and incident root cause analysis for the managed equipment. It might include troubleshooting with other parties
- Review new release of vulnerabilities and provide recommendation. It includes obtaining of firmware, schedule and coordinate firmware patching with testers.
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