Job Title: Fraud Analyst

Job Description

Fraud Teams' mission is to perform detailed investigations into fraud issues reported within StarHub and assist in improving StarHub's fraud resistance by investigating the root cause of the frauds and placing recommendations to improve fraud immunity. The fraud team further assists in developing new controls or augmenting existing controls across StarHub to assist in early and improved detection of fraud behavior. The Fraud Team is part of StarHub's Finance Division.

Duties & Responsibilities:
• Conduct objective, fair, thorough, unbiased, and timely investigations into allegations of fraud.
• Liaise and negotiate with internal and external party on resolving fraud cases and reporting the case to the Police for further pursuance if required.
• Conduct detailed interviews for fraud investigation purposes and file investigation report including details of the case under investigation, investigation findings, root cause and recommendations.
• Perform analysis on customer profile and service application to identify suspicious transactions and high-risk patterns.
• Point out potential weaknesses in products, systems, processes, etc., and recommend feasible preventive/corrective measures.
• Develop and improve fraud detection methods and procedures by analyzing trends and patterns of fraud and liaising with different teams to manage control development/augmentation.
• Operate Fraud Management System and investigate into alarms/tickets as assigned.
• Develop and maintain the Executive Dashboard for department's centralized reporting of key performance business statistics.
• Identify opportunities to adopt new prescriptive or predictive analytics tools & techniques, leveraging on internal data assets for strategic decision making.
• Present findings to supervisors/management to make data-driven decisions.
• Support ad-hoc tasks & reports.

Qualifications

• Degree/Diploma in any discipline or equivalent
• Minimum 3-years of experience working as a fraud analyst or investigator preferably in Telecommunications industry.
• Ability to analyze trends, spot anomalies, and investigate unusual events.
• Good analytical skills and ability to provide rapid and concise summaries and resolutions to complex scenarios and problems.
• Ability to utilize processes, tools, and techniques for detecting, addressing, and preventing fraudulent activity.
• Able to work with large amounts of data to uncover underlying patterns and trends.
• Firm and approachable individual with high level of integrity
• Ability to work independently with minimum supervision
• Team player with strong conceptualization, excellent communication and writing skills.
• Ability to work on weekends when required.
• Good business acumen for problem solving.
• Confident to deal with a range of stakeholders.
• Excellent time management skills and ability to prioritize a demanding workload.
• Candidates with Law Enforcement backgrounds are welcomed.