The Opportunity
- Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
- They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.
Job Responsibilities
- Analyze the recurring tasks, common issues and requests that our support team handles and identify the ones that can be automated or simplified using scripts, bots, or workflows.
- Automate health checks activities with automatic repair if any issue is detected
- Develop and implement self-service solutions such as chat-bots, knowledge bases, FAQs, or portals that can help users resolve their issues or access information without contacting our support team.
- Create and maintain documentation and training materials for the support team and for users on how to use the self-service solutions and tools.
- Collaborate with support team leaders to identify and eliminate bottlenecks, redundancies, and inefficiencies in the IT support processes and workflows.
- Research and evaluate new technologies and tools that can enhance the IT support team’s capabilities and efficiency.
- Accompany DevOps engineer and project team to enforce CI/CD pipeline best practices
Job Qualification
- Bachelor’s degree in computer science, engineering, or a related field, or equivalent work experience.
- At least 5 years of experience in IT production support, task automation, with script and/or software development experience.
- Proficient in some scripting languages such as Python, Java or Perl.
- Experience with automation of tasks using Generative AI tools
- Good understanding of DevOps and CI/CD environment and tools
- Good knowledge in SQL
- Knowledge on GUI automation tools such as Selenium or Cypress is a plus.
- Experience with with DevOps and SRE practices and tools is a plus.
Other Professional Skills and mindset
- Excellent analytical, problem-solving, communication and collaboration skills.
- Ability to work independently and as part of a team.
- Ability to learn new technologies and tools quickly and effectively.
- Capable to effectively interact with technical teams
- Understand and respect of cultural diversity
Next Step
Click “apply” or send resume to: Tamanna Bilandi [email protected]
EA Licence No.91C2918 | Personnel Registration No. R2096241
