The Call Centre & Reservation Executive handles all calls, inquiries and reservation bookings. He/she will also handle inquiries and booking via email. When handling a call or replying an email, the Call Centre Executive will demonstrate efficiency, be proactice and maximise room revenue while achieving high level of guest satisfaction.

Primary Responsibilities

Reservations and Call Centre Duties and Responsibilities

· Has knowledge of reservation and call centre procedures

· Ensures compliance of policies and procedures

· Ensures all emails are handled immediate without any backlog

· Handles all reservations and call enquiries

· Ensures proper recording all the bookings in system and correspondence file

· Knowledgeable about hotel and guest room facilities/services

· Maintain high standard of service at every guest interaction

· Observes and ensures telephone etiquette are maintained at all times

· Performs other duties as assigned

Other Responsibilities

· Be aware of the hotel fire & life safety/emergency procedures.

· Attend all briefings, meetings and trainings as assigned by management.

· Maintain a high standard of personal appearance and hygiene at all times.