Our client is an US eCommerce company dealing with retail and web services, they are urgently seeking:
Human Resource Executive (1 year contract)
The job description includes:
- Triage incoming questions from supported Managers, resolving some queries right away and redirecting others for further action
- Prepare and issue formal employee letters and documents, including coordination of mailing delivery and e-filing of issued documents
- Support arrangement, documentation and minute-taking for employee-relations meetings, administrative hearing sessions and other tasks
- Interpret and communicate a wide array of policies and expectations effectively as a subject matter expert in HR, acting as a key, reliable information source for supported Managers
- Research local legal and compliance requirements when necessary
- Escalate broken processes and negative employee experiences, continuously Diving Deep to find new ways to improve the experience and speed of resolution
- Track, hand off, and/or resolve cases in an internal case management application
- Perform quality audits of casework throughout the organization using a standard framework
- Participate in or lead small to medium-sized projects to improve the People Managers experience
- Provide operational and/or administrative support in diverse subject areas, including, training delivery logistics and on-site support
Requirements
- Bachelor’s degree in HR or Business
- Fluency in additional language(s) will be a plus
- Familiarity or experience with South-east Asian countries and / or Australia, Korea labour laws will be a plus
- Excellent problem-solving, critical thinking, and analysis skills
- Enjoys operating in a high-pressure, fast-moving, ambiguous environment
- Able to manage multiple, simultaneous priorities with confidence
- Keen attention to detail, with the ability to identify and flag patterns for further analysis
- Comfortable learning and using multiple internal tools and technologies
- Experience working in a global, matrixed organization
- Excellent written and verbal communication skills
- Ability to learn new, varying, and complex concepts quickly
Jessie Hoe Huey Miin
CEI R1103861
EA: 99C4599
