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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Call Agent
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Call Agent

Ademco (far East) Pte Ltd

Ademco (far East) Pte Ltd company logo

Highlights:

  • Health insurance
  • Dental reimbursement
  • AWS + Performance Bonus
  • Friendly environment
  • Multiple buses to town
  • Havelock MRT Station (TE16) just outside our office

Description

  • Manage all inbound and outbound calls in a timely and professional manner
  • Attend alarm signals and fault call reported to achieve the Service Level Agreement (SLA)
  • Handle customers’ complaints via phone or correspondence professionally
  • Update and maintain a proper record on all customers
  • Be involved actively in the customer retention program and strategy
  • Work as a team and ensure that the call centre service level is met
  • Resolve customer queries efficiently and escalate problems/issues promptly

Requirements

  • Able to work on either schedule monthly rotating Morning 7am to 5pm and Afternoon shift work 1pm to 11pm, including weekends and Public Holidays
  • Possess good communication, interpersonal skills and PC knowledge
  • Able to speak Mandarin in order to assist in managing Mandarin speaking customers for mandarin alarm/fault request and support purposes
  • Candidate with Call Centre experience will have added advantage
  • Training will be provided

Please indicate in your profile your expected salary as you apply. Thank you.

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