Description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.
We are currently seeking a high calibre professional to join our team as an Assistant Vice President, Fraud Operations.
Principal Responsibilities
- Provide support on investigations into all types of fraud when required to minimize operational lapses
- Ensure processes and procedures are continually reviewed and changes are communicated and implemented
- Conduct monthly forums with Fraud Operations team to review KPIs and regular meetings to ensure feedback are timely and relevant
- Participation in relevant locally driven fraud forums
- Compliance with internal and external audit & local regulatory requirements
- Meet and strive to exceed service level agreements with all business partners to manage business partners' expectations.
- Manage responses to fraud incidents and escalation to relevant stakeholders and regulatory reporting
- Monitoring GSC performance against contractual service levels and KPIs
- Forecast capacity needs based on volumes to ensure effective and adequate resourcing
- Assist FMS with strategic initiatives to meet Fraud Management Objectives for SGH WPB
- Lead and develop teams and individuals, focusing on development of direct reports in the creation of a supportive work environment.
- Organise and prioritise effectively in order to manage diverse activities under tight deadlines
- Promote fraud risk awareness by providing staff training, guidance and advisories to WPB on fraud incidences
- Ensure continuity of business by providing leave cover
- Effective performance management and improving employee engagement
- Positive stakeholder relationship
- Manage work quality and compliance with quality assurance
- Maintain HSBC internal control standards, observe Group Compliance Policy and maintain awareness of operational risk
Qualifications
- Degree in Accounting, Business, Cyber Security with at least 1 - 3 years of experience in fraud management, financial risk or customer due diligence functions
- Experienced in fraud investigation processes and some working knowledge of law enforcement
- Understanding of Fraud typologies
- Working knowledge of cyber fraud and modus operandi
- Familiarity with regulatory policy and procedures review and requirements
- Strong leadership skills - to be able to lead the team in a high volume environment
- Relevant investigative skills, report writing, evidence gathering, fact finding and analysis and excellent communication skills both verbal and written
- Ability to learn quickly and transfer knowledge appropriately
- Ability to meet tight deadlines
- Strong organization and planning skills along with the ability to handle capacity and MI reporting
- Ability to build rapport with, and relate to a wide range of people
- Decision making based on experience, judgment and Fraud Operations process knowledge
- Self-Driven and ability to work independently
- Ability to multi-task and work under pressure
- Ability to drive key performance parameters in the team
To be considered for this role, the relevant rights to work in Singapore is required.
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000JXSY&src=DM-21153
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
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