Duties and Responsibilities
- Maintain and enhance/customize Suite/SugarCRM management platform and its integrations to other internal and external systems.
- Act as Level 1 support and address system bugs and other operational issues within SLAs.
- Liaise with business users and other teams and perform the following:Gather, document and analyse business requirements.
Develop solution and review with users.
Develop functional, technical and integration specifications including data specifications.
Build and perform unit testing and SIT.
Liaise with users for UAT.
Release changes to production.
- Provide clear and timely status reporting.
- Make recommendations on how to use SCRM features and functionalities and other automation tools to improve processes and outcomes for the business.
- Perform PHP development and administer and maintain other web applications as assigned.
Experience and Skills
- Degree in Computer Science / Information Technology or relevant fields
- Minimum of 3 years experience with the Suite/SugarCRM platform
- Strong experience in Apache, MySQL, PHP, HTML/HTML5, CSS, jQuery, javascript
- Demonstrated knowledge and experience in developing and customizing web sites and web applications using Wordpress
- Experience with PHP SOAP web service and API integration with external applications
- Experience in Linux OS, unix command and shell scripts
- Experience in using AzureDevOps and/or git repository and git commands
- Good communication skills and ability to build rapport with internal and external stakeholders.
