Responsibilities:
- Performing all ARRI products troubleshooting and repairs
- Evaluating the performance, condition and quality control of new and used product.
- Provides administrative support on service requisition record maintenance and other necessary processes.
- Handles service-related communications from customers regarding repair appointments, repair status updates, and screens customer calls for technical support information.
- Assists walk-in customers for any service requests.
- Handles product and service orders, invoicing, and daily transactions and scheduling.
- Hotline support for the worldwide ARRI-Service Network by phone and email.
- Participates in the implementation and completion of paperwork for the service departments, including but not limited to estimates, service orders, payment arrangements, and logistics.
- Keeping a clear record of all service cases.
- Perform ad-hoc tasks assigned by the supervisor.
Qualifications, Experience, Knowledge and Skills:
- Minimum Diploma in Electrical Engineering or related studies
- Possess Electrician license preferred
- Minimum of 2-4 years’ experience in servicing and repairing mechanical and electronic equipment.
- Must possess familiarity with digital oscilloscope, meters, and hand tools
- Experience in reading and understanding schematic drawings, soldering using through-hole and surface mount techniques required
- Experience with analogue / digital cameras and lighting will be preferred
- Experience in Film or TV industry will be preferred
- Must be computer literate with detailed working knowledge of Microsoft Office Programs (Word, Excel, Outlook) required
- Self-motivated, determined and willing to work under pressure
- Excellent analytical and problem-solving skills
- Having high attention to details
- English proficiency, both in writing and speaking
- Exceptional Customer Service skills (friendly, courteous and helpful)
- Can handle pressure and able to work unsupervised
- Team player with strong sense of responsibilities
- Willingness to travel domestically and internationally, as necessary, to headquarters and manufacturers, visiting customers, trade shows and set locations
If you are interested in this position, email your latest resume with your last drawn salary, expected salary, notice period, and reason for leaving the previous jobs to [email protected] ,only shortlisted candidates will be contacted.
