* Working off a Service Management ticket queue, ensuring high urgency tickets are prioritised Perform other duties as assigned by manager
* Working with the rest of the Desktop Support team to ensure security postures are managed and upheld
* Perform evaluations for team to ensure consistent high quality is provided to customers Occasionally assist with Training material development or training tasks
* Provide an accurate record of each call in incident management tracking tool, review all incidents for your site
* Evaluates, maintains, modifies (e.g., creates macros, templates), and documents desktop application
* Provides a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment
* Create, test and develop current Workstation images. Test, evaluate, and package software and applications for workstation distribution
* Works closely with vendors and managed services to maintain systems and services, manage change, and deploy new systems and services
