Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibility :
- Deliver quality services to business units / external customers by adopting a systematic and consistent approach in line with the Bank’s policies and procedures.
- Manage, supervise, motivate and coach staff to build an efficient, knowledgeable team such that all requests / instructions are completed within set accuracy & timeliness.
- Provide direction by setting performance targets for staff and monitor actual performance against targets
- Direct change decisively and manage change swiftly.
- Explore initiatives to automate manual processes with the objective to achieve productivity gain, enhance control and eliminate operational errors.
- Provide user requirements, review of functional design documents and participate in user acceptance test.
- Support the Head/Area Manager to ensure the smooth operation of the unit and realise productivity gains through continuous process improvements
- Develop operation manuals and ensure manuals are reviewed and updated with changes in processes and guidelines timely.
- Develop and ensure standard operating procedures (including DRP/BCP procedures) are in place and reviewed and updated on timely basis.
- Work with Business and various stakeholders and provide valuable input whenever required.
- Identify, highlight and mitigate risks associated with manual operational processes.
- Ensure accurate and timely reporting to Management
Requirement :
- Degree holder in Business and Finance, Business Administration, Operations Management or related disciplines preferred
- Minimum 2 years of relevant work experience in financial institutions (Credit Operations)
- Experience leading team will be highly desirable for this role
- Those with Mortgage Loans experience will be an added advantage
- Good organizational skills with demonstrated ability in managing operations
- Sound knowledge of consumer banking products/services and respective end-to-end operation workflows for best in class services delivery
- Knowledge of Process Improvement Toolkit and metrics/measurement
- Good understanding of operational risks.
- Meticulous with eye for details
- Flexibility and ability to multi-task and take on different types of roles and activities at the same time.
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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.
