The great things you will be expected to do:
● Manage daily operations including cleanliness, organization and staffing
● Perform opening, mid and closing shift duties
● Manage guest relations and guest recovery
● Provide exceptional guest service, and setting the standard for all staff
● Monitor staff performance and hold staff accountable for their performance, ensuring guests
experiences meet the company guidelines
● Make hiring and disciplinary recommendations to Management
● Coach and develop discipline all front-of-house employees through ongoing feedback of performance
expectations
● Work with Logistics and Procurement to manage supplies deliveries and inventory and maintain
records of invoices
● Contribute to management staff meetings
● Guarantee safety and security of customers and employees by following established guidelines and
procedures regarding loss prevention and risk management
WORK EXPERIENCE
● Strong leadership skills, with demonstrated ability to build relationships and manage staff at all levels
● Ability to work in a high stress, faced-paced environment
● High personal integrity, professionalism and maturity
● Strong attention to detail and process problem-solving abilities
● Must have excellent communication, organizational and people management / training skills and be
very customer service oriented
● Food and Services industry preferred but not essential
COMPETENCIES
● Computer literacy with advance abilities in spreadsheets and presentation software tools (Microsoft excel and powerpoint; or Google Sheets and Slides)
● Presentation skills (all levels including senior management)
ATTRIBUTES
● Possess critical thinking and problem solving skills
● Excellent decision-making and stakeholder management capabilities
● Resourceful, adaptable with an agile mindset to navigate uncertainties
● Conflict resolution skills, diplomatic and with ability to engage stakeholder at all levels
● Detailed and result oriented
● Good communications skills, with client, team and all other stakeholders
● Analytical and strong organizational skills, with excellent verbal and written ability
● Self-motivated, decisive, with the ability to adapt to changes and competing demands
● Proven ability to work creatively, analytically, systematically in a collaborative manner
● Proven ability to work in an ambiguous environment and collaborate across multiple areas in order to
achieve a common business objective
● Demonstrate decisiveness in resolving business problems, making decisions and identifying priorities
● Proven abilities in providing on site leadership for project team by building and motivating team
members to meet project goals, adhering to their responsibilities and project milestones
● Extensive understanding of project and program management principles, methods and techniques
