Core Skillset:
Support Enterprise Correspondent Management System (ECMS) Pitney Bowes products -
EngageOne, Designer, Vault, Emessaging, Sagent Service Delivery Windows, IIS, SQL Server, WebLogic, Java J2EE,
1. Technical knowledge on Pitney Bowes products like EngageOne, Designer, Vault, E-messaging, Sagent
2. Technically competent in IIS, WebLogic, Java J2EE
3. Up to 7+ years of IT experience & 5+ application development/support
4. Last 3 years of relevant experience in banking/financial services industry
5. Demonstrable analytical skills with deep knowledge of Precisely (product/tool) in a Production Support Environment.
6. Strong SQL, IIS, Windows Java and Websphere
7. Incident, problem, and service Outage management experience is Plus.
8. Good Communication and Articulation Skills
9. Able to work stand alone in recovery and flexible timing.
Roles/Responsibilities
1. Responsible to provide BAU support for responsible for ensuring system availability and provide support for applications like ECMS / e-Statement.
2. Responsible to provide operational support and ensure SLA of system availability, online and batch deliverables.
3. Support diverse jurisdictions comprising of SG, MY, CN, International
4. Fine tune applications and systems for high performance and higher volume throughput
5. Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met.
6. Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards.
7. Respond on time to the queries raised by various business units.
8. Provide timely updates regarding production status and progress of issue resolution.
9. Perform impact analysis of enhancements/projects that will impact supported systems.
10. Participate in Disaster Recovery and Business Continuity exercises.
11. Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment.
12. Have a quality mind-set with prevention attitude to attain zero defects.
13. Able to support SIT/UAT/PROD/DR deployment, with DevOps
14. Able to support relevant software/platform/database upgrade for the systems.
