About Us:
Linkgas Engineering Enterprise is a leading provider of fire protection services in Singapore, dedicated to ensuring the safety of lives and property through reliable and innovative fire protection solutions. We specialize in the design, installation, and servicing of cutting-edge fire suppression systems and products.
Position Overview:
We are seeking a proactive and customer-focused After-Sales Associate to support our clients after the completion of projects. The successful candidate will play a key role in ensuring customer satisfaction, resolving issues, and providing ongoing support to maintain long-term relationships with our clients.
Key Responsibilities:
1. Customer Support:
- Serve as the primary point of contact for clients regarding post-installation inquiries, concerns, and service requests.
- Respond to customer inquiries promptly via phone, email, or in-person, providing knowledgeable assistance and solutions.
- Address customer complaints and issues in a timely and professional manner, striving to achieve satisfactory resolutions.
2. Service Coordination:
- Coordinate service appointments and schedule technicians to address client requests for maintenance, repairs, or inspections.
- Liaise with internal teams and external partners to ensure timely response and resolution of customer service requests.
- Maintain accurate records of service activities, including service reports, work orders, and customer communications.
3. Product Training and Support:
- Provide product training and guidance to clients on the use, maintenance, and troubleshooting of systems and products, if applicable.
- Assist clients in understanding warranty terms, coverage, and procedures for warranty claims.
- Stay updated on product developments and enhancements to provide informed support to clients.
4. Customer Feedback and Improvement:
- Gather feedback from clients regarding their experience with our products and services, and communicate insights to relevant stakeholders.
- Identify opportunities for improvement in after-sales processes, procedures, and products based on customer feedback and market trends.
- Collaborate with cross-functional teams to implement improvements and enhancements to enhance customer satisfaction.
Required Qualifications:
· Tertiary diploma or equivalent; additional education or training in customer service is a plus.
· Proven experience in a customer service or after-sales support role, preferably in the fire protection or related industry.
· Excellent communication and interpersonal skills, with the ability to interact effectively with clients and internal teams.
· Strong problem-solving abilities and a customer-centric approach to service delivery.
· Proficiency in MS Office applications and customer relationship management (CRM) software.
Preferred Attributes:
· Customer-focused with a commitment to providing exceptional service.
· Detail-oriented with strong organizational skills.
· Ability to multitask and prioritize tasks in a fast-paced environment.
· Team player with a positive attitude and willingness to collaborate with colleagues.
How to Apply:
If you are a dedicated and customer-oriented individual with a passion for providing excellent after-sales support, we invite you to apply for this rewarding position.
Linkgas Engineering is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
