SharePoint Skills
Server maintenance (preferably Windows Server) Windows PowerShell Information security
Job Description:
The support specialist will be a techno functional support team member for the Consumer Banking Services cluster under IT BAU team. He/she is responsible for ensuring system availability and timely deliverables for applications like SharePoint, EA Tools, and OCR. The support specialist, as the
analyst expert within the IT team, will be the support staff who needs to closely co-ordinate and work with various team like Tech Infra, application services, solutioning, project and business units in the bank. He/she follows up to resolve issues reported by users and performs impact analysis related
projects/enhancements that will impact the Consumer Banking Services applications.
Roles/Responsibilities
1. Responsible to provide BAU support for Consumer Banking Services
systems such as SharePoint, EA Tool and OCR systems in bank.
2. Responsible to provide operational support and ensure SLI of system
availability, online and batch deliverables.
3. Support diverse jurisdictions comprising of SG, MY and BOS
4. Fine tune applications and systems for high performance and higher
volume throughput
5. Planning and configuring SharePoint environments.
6. Administering and maintaining SharePoint sites.
7. Providing user support
8. Contribute to business requirement review for technical
implementation as a subject matter expert for IT to ensure SDLC
standards are met.
9. Conduct review of technical and functional solutions from
enhancement/project team to ensure they conform to IT standards.
10. Respond on time to the queries raised by various business units.
11. Provide timely updates regarding production status and progress of
issue resolution.
12. Perform impact analysis of enhancements/projects that will impact
supported systems.
13. Participate in Disaster Recovery and Business Continuity exercises.
14. Provide on-call support and afterhours/weekend support as
needed, covering application support and application change deployment.
15. Have a quality mind-set with prevention attitude to attain zero
defects.
16. Developing business intelligence and analytics solutions (SSRS)
17. generation and work on related issues.
18. Able to support SIT/UAT/PROD/DR deployment, with DevOps.
19. Able to support relevant software/platform/database upgrade for
the systems.
20. Able to work with system delivery team for smooth transition from
projects/enhancements to BAU Mode.
21. Able to perform monitoring of systems, manage batch jobs and
ensure night batch jobs completed within SLA.
