play a pivotal role in the fiercely competitive new tech for financial operations, supporting overall operations and strategic growth. You will work closely with internal teams to ensure continuous software optimization post-card issuance, effective communication, and seamless interfacing with internal business units.
Key Responsibilities:
- Implement a range of business procedures as standard operating protocols, supervise daily business processes, and manage standard business operations.
- Lead and manage teams to ensure alignment with strategic objectives.
- Collaborate deeply with internal business teams and cross-departmental units, ensuring efficient and synergistic business processes.
- Oversee and enhance software functionalities and user experience post-card issuance.
- Manage and oversee communication strategies, ensuring effective communication with customers and partners.
- Continuously innovate and optimize operations based on industry standards and best practices from competitors.
- Strengthen intra-team communication and collaboration across departments to ensure smooth business operations.
- Manage customer interactions, ensuring that inquiries and concerns are addressed promptly and professionally throughout the customer lifecycle.
- Drive continuous process improvement initiatives to optimize workflows and reduce operational costs.
- Analyze operational data to make data-driven decisions and recommendations for process enhancements.
- Identify and mitigate operational risks, implementing proactive measures to prevent issues and disruptions.
Position Requirements:
- Experience in financial technology, with an understanding of market trends and industry dynamics.
- A minimum of 5 years of experience in operations or a related field.
- Strong project management, team collaboration, and cross-departmental coordination skills.
- Problem-solving capabilities with attention.
