Job Description :
- Manage customer orders from inception to delivery and through the entire order-to-cash cycle
- Liaise with other teams to resolve requests/issues in a timely manner
- Administer return processing & credit/debit price adjustment
- Expedite and track customer orders: answer inquiries ( through e-mail, whatsapp, etc. )
- Take corrective actions to resolve customer issues or order fulfilment inefficiencies
- Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow
Requirements :
- Good working knowledge of Microsoft Office and systems used within Customer Service systems with expertise to assist less experienced colleagues
- Min Diploma in Business Admin / Supply Chain
- Minimum of 1 year previous Customer Service experience in an F&B / FMCG environment including management of complex/challenging customer issues
- Experience of encouraging others to work to KPI’s/SLA’s
- Creative thinking ability with proven problem-solving skills including developing new ideas and making projects
