As an Operation Manager for Go Asia Network, your primary responsibility will be to facilitate seamless and unforgettable travel experiences for clients by understanding their needs and crafting personalized itineraries. This dynamic role involves comprehensive trip coordination, from the initial planning stages to the travelers' return, ensuring a hassle-free and enjoyable journey.
Key Responsibilities:
1. Clients Needs Assessment:
· Determine clients’ preferences, interests, and requirements to tailor travel itineraries that align with their expectations.
· Offer expert advice on destinations, activities, and accommodations to enhance the overall travel experience.
2. End-to-End Travel Organization:
· Coordinate all aspects of travel, including booking flights, arranging accommodations, and managing transportation logistics.
· Ensure travelers receive necessary documents, guides, maps, and event programs, providing them with comprehensive information for a smooth journey.
3. Destination Research
· Conduct thorough research on various destinations, considering factors such as weather conditions and availability of tickets, to offer informed recommendations to clients.
· Stay updated on industry trends, emerging destinations, and travel-related services to provide up-to-date and relevant information.
4. Financial Management
· Collect deposits and balances from clients, managing financial transactions efficiently.
· Handle unforeseen issues and complaints, determining eligibility for refunds and working towards resolutions to maintain customer satisfaction.
5. Continuous Professional Development
· Attend events to stay informed about the latest tourism trends, ensuring the ability to offer cutting-edge travel solutions to clients.
6. Record Keeping
· Create and maintain electronic records of client interactions, preferences, and travel details for future reference and personalized service.
7. Client Relationship Management:
· Cultivate and maintain strong relationships with clients to foster trust and loyalty.
· Proactively communicate with clients before, during, and after their travels to address any concerns and gather feedback for continuous improvement.
Qualifications:
• Diploma in Hospitality, Travel, Tourism, Business or relevant field (An advantage)
• Candidates with personal travel experience will be preferred
• Strong knowledge of Singapore travel destinations, accommodations, and transportation options
• Excellent communication and interpersonal skills
• Ability to adapt to changing circumstances and handle unforeseen challenges
• Proficient in using travel booking systems and related technologies
