Responsibilities
Admission Office:
- Provides Financial Counselling (FC) services to patient, next of kin (NOK) who are scheduled for admission to KWSH for Nursing Home Long Term Care (LTC) or Chronic Sick (NHCS) or Respite Care (NHRC)
- Support calls in enquires.
- Support blood and urine specimens to the laboratory to other vendors when manpower is lean.
- Assist in design of performance objectives and implement and monitor programming to meet desired outcomes
- Undertake any other duties assigned time to time
Social Work Supports:
- Support Medical Social Worker to escort residents for social requests, such as banking or home visit.
- Support Group – Network session for Residents and their loved one’s half yearly, to address their needs and doubts
- Act as a befriender to those without any next of Kin.
- Support Social Coordinator to run social activities in wards.
- Ensure single elderly residents are supported with community services after their discharge from KWSH
Requirements
- Relevant administration experience is essential.
- Candidate with Diploma/Advanced Certificate/Nitec in Social Work/Community Care and Social Service or equivalent will be an advantage.
- Good knowledge of MS office application
- High level of discretion in handling confidential documents/information
- Ability to prioritize tasks & complete tasks within deadlines
- At least 3 years of working experience
- Excellent interpersonal relationship skills
- Strong inter-personal and people skills
- Good communication skills with people of different levels
