COMPANY DESCRIPTION
(Wang Caf, also translates to Prosperity Corner) was founded in 1953 along Bugis Street serving local-styled breakfast favourites Kopi, Kaya Toast and Soft-Boiled Eggs. Over the years, our passion for traditional flavours and belief in warm service has won over our following of customers.
RESPONSIBILITIES
Operations Management
- Supervise and work with the ground team to prepare each day's activity and ensure that pre-prepped backup supplies are always readily available
- Implement strategies (advertising, promotions, reward system, suggestive selling) to meet or improve financial performance
- Drive targets for Sales Revenue, Cost Management initiatives and monitors closely whether these targets are met
- Work amicably with other Area Managers to meet business objectives
- Analyze past financial, sales profit to spot trends and threats (in regular Operations Meetings)
- Prepare monthly budgets for costs of food, staff, operations based on past data
- Identify operational bottlenecks and suggest solutions for improvement
- Enforce proper cashier and administrative systems which include daily cashiering, petty cash systems, staff working hours/payroll processing, filing of invoices, delivery notes and daily taking
- Enforce outlet audit check form and assist store-in-charged to manage their stores better with a common checklist
- Deal with customers' complaints
- Participate in assigned Operations related projects directed by Senior Management
- Create reports for Senior Management
- Any other tasks as and when assigned by Senior Management
Grow Sales Revenue & Business Layers
- Commit to driving top-line revenue to meet budgeted sales
- Use data and statistics from Sales, Product Mix, Ticket Count (TC), Ticket Average (TA) and customer profiles to develop new revenue streams & make informed decisions
- Implement business layers like virtual brand, delivery (online), click-&-collect and others
- Work closely with Culinary & Marketing counterparts in implementing and ensuring the success of A&P Promotions (eg Limited Time Offers, Flash Deals, Occasion-driven programmes) that suit the business needs of different stores
- Keep abreast of store trading area changes such as customer profile & competitive actions/reactions to grow revenue
Manage Budget, Profit & Loss Accountability
- Maximise cost-efficiencies and optimizing profits in P&L Line items (especially related to Food & Paper Costs, Labour, Occupancy, Repair & Maintenance Costs)
- Commit to attaining Area / Store Operating Profit Margin
- Contribute to the planning and monitoring of the Area/ Store's Operating budget
Support New Store Builds & Maintenance
- Work with HQ BD team to enable new store build
- Liaise with contractors for renovations, upgrading and day-to-day maintenance
Maintain Health & Safety Standards
- Maintain a high standard of hygiene and cleanliness on both personal and operational level
- Ensure the staff always follow workplace safety regulations
- Compliance with the hygiene, health and food safety standards as expected and directed by the Company
Human Capital Management
- Provide emotional and technical support to outlet supervisor/staff in order to build up motivation and morale
- Responsible for the Area's service staff and implementing service standards and workflow procedures
- Train and onboard new employees
- Nurture Outlet-in-charged and 2IC to groom Service Leaders
- Retain good staff count allocated to the specific store
- Adopt and inculcate the Customer First mindset in all staff
- Work closely with HR Business Partner to align HR policies and reward systems in order to motivate and enhance the welfare of staff
- Minimum Diploma in Food & Beverage Management and/or Hospitality and Tourism
- At least six (6) years of experience as an Area Manager or similar role
- Good track record in F&B (Area) Operations Management
- Revenue & result oriented
- Effective Cost Management know-how
- Knowledge of food safety & hygiene practices & Singapore Food Agency (SFA) regulations
- Good MS Excel & Powerpoint Skills
- Strong interpersonal management skills
- Good time-management skills
- People Developer
- A strong team player with a high degree of resourcefulness
