What’s on Offer
- Mission: Provide compassion, excellent and holistic healthcare. Tagline:- Serve all with Love.
- Company: Guided by Catholic values, as a missionary not-for-profit hospital, we reach out and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by providing reasonable price points and bill transparency. We continue to be progressive to better serve current and future generations.
- Values: Compassion, Humility, Integrity, Respect and Peace (CHIRP).
- Sustainability: Love for nature and the environment. For instance, BYO food containers at staff canteen.
- Work-Life balance: Attractive leave days to rest and re-charge.
- Work Satisfaction: An impactful role in shaping a high performing & engaging culture.
Who We Need
Senior / System Support Officer provides technical support to end users on various issues and problems relating to computing devices and software application.
Operations
- To provide technical support to end users on various issues and problems relating to computing devices and software application if needed.
- To understand & provide Asset Management Lifecycle practice.
- To respond and resolve tickets in timely manner and according to Service Level Agreement.
- Interact with various teams/departments for schedule and new setup of computing devices.
- Research alternatives to existing software and computing devices when EOL / EOS.
- Maintaining & keeping updated Asset Inventory listing.
- Assist various teams in disaster recovery planning and testing.
- Able to identify interdependencies when analyzing problems and developing creative solutions.
- Develop mitigating and/or preventive solutions.
- Plan and work with users for IT relocation activities.
- Assist users with hardware and software installations if needed.
- Perform acceptance testing of installed/upgraded equipment.
- Design new methods of highly complex reporting and presentation.
- Perform ad-hoc analysis and create new report templates and formats for new analysis.
Governance
- Manage local licenses and legal requirement.
- Apply best practices on ITIL processes.
- Adhere to applicable policies and procedures.
How to Succeed
- Diploma in Computer Science or equivalent.
- 3 to 5 years experience in Desktop End User Computing environment using leading methodologies & processes.
- Experience in MS Windows environment & application support.
- Obtained Windows certification & certification in ITIL.
- Successful track record in project management, user and vendor management and as a project lead for small to mid-scale projects.
- Has experience in vendor management.
- Strong leadership and analytical skills and ability to work independently.
