Overview: The Security Manager will be responsible for establishing and maintaining a comprehensive security program to safeguard the property, guests, and employees. This role requires a licensed security professional with extensive experience in hospitality security management and a thorough understanding of local regulations and procedures.
Key Responsibilities:
- Security Program Development: Develop and implement a robust security program tailored to the needs of the hotel, encompassing access control, surveillance, emergency response, and risk management.
Establish security policies, procedures, and protocols in compliance with local laws, regulations, and industry standards.
- Team Management: Recruit, train, and supervise a team of security officers, ensuring adequate staffing levels and adherence to professional standards of conduct.
Provide leadership, guidance, and support to security personnel, fostering a culture of accountability, teamwork, and continuous improvement.
- Physical Security: Coordinate the installation and maintenance of security systems, including CCTV cameras, access control systems, and alarm systems, to deter and detect unauthorized activities.
Conduct regular security assessments and audits to identify vulnerabilities and implement corrective measures to mitigate risks.
- Emergency Preparedness: Develop and implement emergency response plans and procedures for various scenarios, such as fire, medical emergencies, and security breaches.
Conduct training drills and exercises to ensure that all employees are adequately prepared to respond effectively to emergencies.
- Guest and Employee Safety: Monitor the premises to ensure a safe and secure environment for guests, employees, and visitors, taking proactive measures to prevent incidents and address security concerns.
Investigate security incidents, accidents, and violations of hotel policies, documenting findings and implementing corrective actions as necessary.
- Collaboration: Liaise and maintain good relations with local law enforcement agencies, government authorities, and industry partners to exchange information, coordinate security efforts, and stay abreast of emerging threats and trends.
Collaborate with other departments, such as Operations, HR, and Facilities, to integrate security considerations into overall hotel operations and initiatives.
- Compliance and Reporting: Ensure compliance with all relevant laws, regulations, and licensing requirements pertaining to security operations, maintaining accurate records and documentation as mandated.
Prepare regular reports on security activities, incidents, and trends for management review and decision-making purposes.
Qualifications:
- Minimum of 5 years' of experience in security management, in the hospitality industry.
- Possession of a valid Security Officer License issued by the Singapore Police Force.
- Strong knowledge of local security regulations, laws, and industry best practices.
- Excellent leadership and managerial skills, with the ability to inspire and motivate a diverse team.
- Effective communication and interpersonal abilities, with proficiency in English and preferably additional languages.
- Sound judgment, problem-solving skills, and the ability to make decisions under pressure.
- Proficiency in security technology and systems, including CCTV, access control, and incident management software.
- Certification in First Aid, CPR, and Crisis Management is desirable.
