Job Purpose:
The role of Assistant Executive Housekeeper is responsible for assisting the Executive Housekeeper in managing the Housekeeping Department to ensure the highest standards of cleanliness. He/she will oversee and direct all cleaning and maintenance operations on Floors and public area. Closely monitor all processes related to ensuring high level of housekeeping services provided to the guests are timely and defect-free. In the absence of the Executive Housekeeper, the Assistant Executive Housekeeper is fully responsible for the management of the Housekeeping Department.
Duties & Responsibilities:
- Ensure the policies, procedures and standards are adhered to.
- Supervise housekeeping team to ensure that internal or external, receive prompt and courteous service, and is adhering to the hotel standards.
- Assign daily duties and special projects to Room Attendants / Public Area Attendants and follow up on their progress.
- Checking of VIP rooms and making sure the cleanliness standards are adhered to.
- Routine inspection of Floors and Public Areas to ensure that facilities, equipment and amenities are clean and well-maintained; verify works done by external contractors to ensure compliance to their contract; and take corrective measures as required to meet the hotel’s requirement.
- Responsible for the training and development of the housekeeping team.
- Work closely with the Executive Housekeeper to identify training needs and develop plan accordingly.
- Prepare budget annually and track expenses to keep within budget.
- Assist in managing the housekeeping budget, including labour costs, supplies, and equipment maintenance.
- Anticipate and maintain all equipment and supplies to assure their availability. Control usage of all amenities and cleaning supplies within the budget and ensure appropriate usage of equipment and tools.
- Monitor housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures and Health and Safety procedures for colleagues and guests.
- Assist the Executive Housekeeper in the preparation of the annual manning guide, the CAPEX budget and monthly departmental forecast and budget to meet the business objectives.
- Motivate the team and establish a productive and positive work environment.
Requirements:
- Minimum education - Diploma in Hotel Management or equivalent.
- Must have 3 to 5 years' experience in similar capacity in the hotel industry.
- Proactive and meticulous in planning and organising.
- Strong Housekeeping operational and technical knowledge.
- Able to work all managers from various departments of the hotel.
- Detailed focused and guest orientated.
- A trustworthy manager that the team will looks up to.
- Fun loving and takes pride in day-to-day operations.
