Position: Desktop Support
Duration: Permanent
Location: CBD, Singapore
As a Desktop Engineer, your job responsibilities will cover the following:
- Perform End User Support – Client Management
- Perform troubleshooting for client platform related problems.
- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Perform service request related to client platforms.
- Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
- Involve in client platform implementation/upgrade project.
- Perform follow-up with vendor on replacement of hardware.
- Perform asset management & update asset records.
- Perform user account management (eg. Create password, reset & delete)
- Perform local server administration to facilitate software distribution & patch management service.
- Manage client platform implementation / upgrade project.
- Ensure deliverables meet service level requirement. Propose and implement action plan when required.
- Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
- Submit progress reports.
Ideal candidate should possess the following:
- Candidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline
- L1 & L2 support
- Preferably with 2 or more years related experience in IT Support.
- Experience in WOG Project will be an added advantage.
