Role Summary
Part of our client’s Wealth Management function, the position is created to handle Application Production Support (APS) of Internet Banking activities. Candidate will play a major role in handling Incidents, BAU service requests and Application Support activities in shifts.
Main Responsibilities
- Provide L1/L2 Application support to Front Office users.
- Adhere to Service Level objective target.
- Ensure adherence to APS support roster in terms of mailbox, webportal and hotline.
- Should take part in 24/7 production support (i.e Shifts/Weekend/Public holidays).
- Escalate timely to Head of APS on possible risks, escalation matters and management issues.
- Review and create application Support knowledge articles.
- Contribute to the continuous improvement plan.
Qualifications & Experience
- Bachelor’s Degree in Information Technology or relevant fields.
- More than 5 years of overall IT experience.
- More than 1 year of experience as L2 support.
- Analytical and Problem-solving skills .
- Excellent communication skills along with a customer/user-centric mindset.
- Willingness to continually update and enhance skills in systems and processes through own efforts and trainings.
- High level of persistence, can-do attitude & pro-activeness.
- Intermediate proficiency in ITIL practices, Unix OS, SQL, Middleware (Tomcat, MQ) and Software Architecture.
- Basic proficiency in Kubernetes, Autosys or any scheduling sytem, Shell or Python, Jira and Service Now.
- Experience in Private Banking or Asset Management (Plus).
- ELK (Plus).
- Kubernetes certification (Plus).
