Provide 1st level IT support to maintain IT operations for different sites.
Job Description:
· Functioning as the IT Executive, this role adopts and provides the best “customer service provider” experience to the office’s supported staff in all areas of IT services & provision.
· To support and attend to tickets promptly and efficiently across all departments by providing solutions to technical issues related to 1st level support (hardware, software, network, servers, etc.).
· To assist in all aspects of the office’s network, servers, and core infrastructure, including but not limited to installation, configuration, administration, troubleshooting, performance tuning, preventative maintenance, monitoring security procedures, capacity planning and maintenance of all computer hardware and software systems.
· Bring up ideas to help mitigate risks and fix potential issues before they happen and ensure all systems and services needed for a smooth operation are always readily available.
· Ensure staffs’ workstations are equipped with necessary tools such as proper software, updated patches, and licenses to carry out their work efficiently on daily basis.
· Conduct scheduled maintenance checks on equipment to avoid any undetected faults and unauthorized installations by any staff.
· Maintain proper documentation of licenses, hardware and software inventories and ensure that records are up to date and properly presented. Monthly IT reports are required.
· To always maintain cleanliness and tidiness of working areas and making it pleasant for everyone not limited to the IT workspaces, personal desk area, server room and storage areas.
· Gather inputs from stakeholders for review to aid them in optimizing their processes and improve existing workflows.
· Work on any other IT or tech related matters or projects as required by different stakeholders internal or external.
Requirements:
· 1-2 years in a related field of work with relevant technical qualifications.
· Computer, mobile & network device issues troubleshooting (Windows, iOS, Android).
· VBA, Excel Macros, Batch Scripting.
· Knowledge of data analysis process, Structure Query Language.
· Fresh graduates with relevant skillset are welcomed.
