Job Scope:
Address customer enquiries and feedback received via different touchpoints (including face-to-face, hotline and emails) promptly and professionally Handle facility bookings, programme registrations and over-the-counter payment collections Follow up with designated departments and/ or escalate issues to supervisors to ensure timely and appropriate actions are taken to resolve customer feedback and enquiries Keep records of customer interactions, including lost and found items, in the CRM system according to the established criteria and guidelines Maintain secure custody of found property Update notice and display boards with the public activities/ events conducted within the premises, and the appropriate environmental and service information Perform daily settlements and financial reconciliations for revenue submissions Identify improvements and propose recommendations to address operational challenges and enhance customer experience Ad-hoc duties and projects as assigned or needed
Job Requirement:
1. Good computer literacy
2. Has experience in customer service
3. Able to commit to 20 – 28 hours per week (Tier 1 or Tier 2)
4. Available to work on the following days and times (or combination of the stated days or times)
Monday to Friday
i. Must be able to work for shifts that fall between 0900hrs – 2230hrs
Saturday & Sunday
i. Must be able to work for shifts that fall between 0630hrs – 2230hrs
5. Able to start immediately
Location:
National Stadium
Salary:
$11 per hour
