Responsibilities
- As a team member of APS , your primary role will be to:
- Provide L1/L2 Application support to Front Office users
- Adhere to Service Level objective target
- Ensure adherence to APS support roster in terms of mailbox, webportal and hotline
- Should take part in 24/7 production support (i.e Shifts/Weekend/Public holidays)
- Escalate timely to Head of APS on possible risks, escalation matters and management issues.
- Review and create application Support knowledge articles.
- Contribute to the continuous improvement plan
Profile
- Bachelors' degree in Computer Science or Computer Engineering
- Total 5+ years of overall IT experience.
- 1+ year experience as L2 support
- Analytical and Problem-solving skills
- Excellent communication skills along with a customer/user-centric mindset
- Willingness to continually update and enhance skills in systems and processes through own efforts and trainings.
- High level of persistence, can-do attitude & pro-activeness
