Responsibilites:
Attend to customers’ repair & maintenance requirement including but not limited to body repair, electrical, mechanical repairs, paint works,..etc
Provide quotation & issue job order to workshop repair team.
Coordinate repair job, parts availability, parts ordering
Liaise with other departments in ensuring that customers' needs are met (On time delivery, customer treatment, quality of repair, reasonable cost etc)
Enhance customers satisfaction by ensuring the vehicle is repaired according to customers requirement.
Generate invoice, arrange customers vehicle collections, payment collections.
Assist in accident reporting when required, handle surveys.
Handle customer feedback
Requirements:
At least 2 years of related working experience in Workshop Service Centres
Experience in handling customers in repair workshops
Good communication & customers service skills
Ability to bring in business & keep customers happy
Strong technical knowledge in commercial vehicle, (Bus/trucks)
Min ITE/ Diploma in automotive or mechanical engineering is advantage
Ability to work under pressure and tight deadlines
Posses VALID Class 3 driving license (advantage)Workshop Service Advisor (Bus/truck/Automotive)
