Job Scope

· Respond to all incoming calls regarding the customers’ issues especially relating to termination requests and turn them into contract renewal.

· Answer all incoming calls promptly and effectively in an efficient and professional manner.

· Document all calls and actions taken into system ensuring that all updates and amendments are accurate.

· Follow through and take ownership on all queries from customer where possible.

· Work towards KPI set by Leader.

· Able to work unsupervised and maintain professionalism.

· Good incident knowledge in the market as a reference to overturn a termination request relating to security needs in homes and businesses.

· Take all practical steps to ensure your own health and safety at work, and the safety of others in the workplace.

Requirements

· 1-2 years’ relevant experience within a call centre working environment in banks / telcos preferred

· Min. Nitec in office administration

· Experience with Microsoft Office and able to demonstrate diligence and meticulous traits

· Possess customer centric qualities

· Good interpersonal & phone communication skills.


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.