Responsibilities:
• Issuance of policy contracts and endorsements;
• Issuance of policy adjustment, member movement;
• Responsible for premiums computation and experience refund;
• Ensure tax invoices/endorsement schedules/medical cards are issued timely;
• Liaise with direct clients/agents on employee benefits related queries via all channels;
• Fronting of digital solutions to clients/agents to champion for digitisation;
• Attend to escalations independently and recommend sound resolutions;
• Ensure the accuracy of records entries & proper documentation;
• Participate in projects which improve operations efficiency and effectively review the current processes and initiate improvement;
• Participate in User Acceptance Testing prior to deployment of changes in system;
• Maintenance of Department records and endorsements;
• Administration of data to provide reports required to track Department’s progress;
• Provide administrative support and perform ad-hoc tasks as assigned by Team Lead;
Skills/Requirement:
• Degree from recognized institution;
• Preferred at least 1 year relevant experience specializing in insurance administration/business processing;
• Applicant along with experience in processing group insurance policies will be an advantage;
• Good time management, good analytical skills, detailed-oriented and pro-activeness;
• Task and results oriented, and a good team player;
• Mathematically inclined and with good communication skills;
• Highly proficient in Microsoft Excel. The job requires significant data sorting and manipulation;
• Proficient in other Microsoft Office applications;
• High level of integrity, takes accountability of work and good attitude over teamwork; and
• Takes initiative to improve current state of things and adaptable to embrace new changes.
