The Department
The IT Department is responsible for supporting and maintaining the Campus IT Infrastructure, AV Infrastructure and Phone system. Providing efficient system support to all users. The department is also responsible for resolving any IT-related faults Quickly and efficiently,
The Position
The IT support individual will provide effective IT assistance across all aspects of the business and will provide backup and support to the IT Manager. The individual is responsible for supporting and maintaining IT Infrastructure, AV Infrastructure and Phone system plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.
Key Responsibilities
· Installing and configuring computer hardware, software, systems, networks, printers, Desk Phones, and scanners
· Monitoring and maintaining computer systems and networks
· Responding in a timely manner to service issues and requests
· Providing technical support across the campus
· Repairing and replacing equipment as necessary
· Testing new technology
· Possibly training more staff members
· Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
· Assist management in creating training materials pertaining to computer troubleshooting and usage
· Act as the initial point of contact for all computer and system-related concerns from all users.
· Organize and file documentation pertaining to warranties and instructional guides for computer hardware
· Escalate IT issues to the IT Manager where necessary
· Responsible for managing backups
· Manage AV and Telephone systems
· Setup class AV system, Setup class recording
· Setup AV system for On-campus event
· Creating purchase requisitions for IT hardware/software
· Ensuring all software purchased licensing is recorded and maintained
· Setting up new users and disabling expired accounts in accordance with HR requirements
Other
· Prepare documents, meeting materials, and correspondence.
· Perform basic administrative support duties as required to meet specific operational objectives.
· Perform miscellaneous job-related duties as assigned by the IT Manager
Requirements
At least 2 years of experience in related profession preffered
Degree/Diploma in Computer Studies, Certification like MCSE or CCNA will be advantage.
Working hours
5 days work week (might have shift timigs and MUST work one weekend)
