Direct Responsibilities
- Incident Management
- Release and Change Management
- Audits
Team Responsibilities: Indirect Contribution
- Continuous Improvement, DR, Problem Management, Obsolescence, Inventory, FinOps
Technical & Behavioral Competencies
Mandatory skills and behavior competencies
- Strong critical thinker with problem solving aptitude.
- Good written and oral communication skills
- ITIL certification
- Excel / Power BI
Optional Skills
- Hands-on experience on any coding language
Specific Qualifications
Qualification & Experience:
- Bachelor’s Degree in computer science or computer engineering
- 5+ years of experience in IT Operations or Software Engineering
Optional Experience
- Experience in Banking industry
