Four Seasons Hotel Singapore
A luxury hotel in Singapore that escapes into a quiet garden enclave in the heart of the city – steps from Orchard Road shops and entertainment and just minutes from the financial district. Enter a world that is intimate and exclusive, yet complete in every way, with an award-winning dining and 24-hour fitness. A warm, residential ambience showcases over 1,500 Asian art pieces, and thoughtful Four Seasons care elevates every moment.
Guest Relations Executive (Front Office)
The Guest Relations Executive is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high-profile department carries a special responsibility. The Front Office is also the natural place where guests' direct comments, questions, suggestions and concerns.
This position is on a rotating shift basis, including overnight shifts and On-Job Training will be provided. We are looking for individuals who have an outgoing personality and a can-do approach to any task.
Responsibilities:
- Welcome guests upon arrival and check-in according to establish standards and procedures.
- To provide courteous and efficient service and if possible, to comply with each and every guest request.
- Check out guests courteously and accurately.
- Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the Duty Manager for further follow-up when necessary.
- Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
- Maintain good guest relations with in-house guests at all times.
Requirements:
- Open to entry-level candidates with Diploma in Hospitality or its equivalent
- Advantageous to have 1 year of relevant experience in the hospitality industry.
- Good organisational skills, ability to prioritize workload and handle pressure.
- Pleasant disposition with strong interpersonal and communication skills.
- Knowledge of Opera System would be added advantage.
- Able to work on rotating shifts including weekends and public holidays.
- Kindly note that due to work visa restrictions, position is open to Singaporeans only.
Join us Now!
With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.
- Career growth opportunities
- Unique strong culture
- Best-in-industry training
- Complimentary stays at Four Seasons properties (based on availability), with discounted meals
- Paid holidays/vacation
- Dental and medical/disability/life insurance
- Employee service awards/Birthday Gift
- Annual employee party/social and sporting events
- Complimentary meals in dedicated employee restaurants
